CONTACTER & SUIVRE
Can I return or exchange my order?
Yes, we accept returns or exchanges if: - You contact us within 10 days of receiving your order - The item is in its original condition (unworn, unwashed, unused) - All original tags and packaging are intact - The item is not customised or marked as final sale For exchanges, you will be responsible for the new shipping fee
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at dariasirenemusic@gmail.com with: - Your full name - Your order number - A brief note on whether you'd like a refund or exchange - The reason for the return or exchange - If damaged or faulty, attach clear photos showing the issue Once we receive your request, we’ll guide you through the next steps!
What is the return process like?
Once your return has been approved, we’ll email you the address to send your item back to. - You’ll be responsible for covering the return shipping costs - Shipping fees are non-refundable - If your return is eligible for a refund, the original shipping cost will be deducted from the refunded amount - To make sure your item gets back to us safely, please use a tracked shipping service and share the tracking details with us once it’s been posted We’ll process your refund or exchange as soon as the item has arrived and been checked over!
Will I be refunded for the return shipping cost?
Return shipping costs are the buyer’s responsibility, unless we made a mistake or the item is faulty - We do not refund original shipping fees - We recommend using a tracked shipping service for your return - Refunds will be processed once the item is received and inspected - Exchanges are subject to item availability
What if I receive the wrong item or it arrives damaged?
If you receive the wrong item or a defective product due to an error on our end, we’ll make sure to make it right! You can choose between: - A full or partial refund, depending on the issue - A free replacement, shipped at no extra cost to you If the damage occurred during shipping, compensation may be available through Royal Mail based on the delivery option you selected at checkout: - International Standard (Untracked): Compensation up to £20 for lost or damaged items - International Tracked: Compensation up to £250 for lost or damaged items Please email us within 7 days of receiving your order, including: - Your order number - Clear photos of the damage or issue - A brief description of the problem We’ll try our best to resolve the situation and help you file a claim if needed. If you're unsure about which shipping option you chose, feel free to ask and we'll look it up for you!